Refund policy
Refund & Returns Policy (United States Only)
Last updated: January 27, 2026.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
✅ Eligibility for Returns
To be eligible for a return:
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The item must be in the same condition as received
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Unused and unworn
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In original packaging
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With tags attached (if applicable)
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Proof of purchase (receipt or order confirmation) is required
Returns that do not meet these conditions may not be approved.
🔄 How to Start a Return
To initiate a return, please contact us at:
If your return is approved:
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We will provide a return shipping label
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You will receive instructions on how and where to send your item
❗ Items sent back without first requesting a return will not be accepted.
📦 Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your item is:
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Defective
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Damaged
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Incorrect (wrong item received)
Contact us as soon as possible at support@gravityadaptor.com, and we will evaluate the issue and make it right.
🚫 Non-Returnable Items
The following items cannot be returned:
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Sale items
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Gift cards
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Custom or personalized products
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Personal care items
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Hazardous materials, flammable liquids, or gases
If you’re unsure whether your item qualifies, please contact us before initiating a return.
🔁 Exchanges
We do not offer direct exchanges.
The fastest way to receive a different item is to:
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Return the original item (following the return process above)
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Place a new order once the return is accepted
💳 Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
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Refunds are issued to your original payment method
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Refunds are processed within 10 business days
Please note:
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Banks and credit card companies may take additional time to post the refund
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If more than 15 business days have passed since approval, contact us at support@gravityadaptor.com